Effective Date: 08th May 2025

This privacy policy explains how Froth & Grind Ltd (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal data, and your rights under the UK General Data Protection Regulation (UK GDPR).

We are committed to safeguarding your privacy and ensuring transparency about how we handle your data.

Who We Are

Froth & Grind Ltd is a company registered in England and Wales (Company No. 13829637). Our registered address is:
Pottlegrove Cottage, Ermington, Ivybridge, PL21 9NU, United Kingdom.

We are the Data Controller for the purposes of the UK GDPR.

How to Contact Us

If you have any questions about this policy or your data, contact us at:
📧 Email: hello@hellofrothandgrind.co.uk

What Personal Data We Collect

We may collect and process the following personal data:

  • Identity Data: Full name, title.
  • Contact Data: Email address, phone number, postal address.
  • Transaction Data: Payment details (processed securely via third-party providers).
  • Technical Data: IP address, browser type and version, operating system, device type.
  • Usage Data: Information about how you use our website, products, or services.
  • Marketing Preferences: Your consent or preferences regarding marketing communications.

We do not knowingly collect data relating to children.

How We Collect Your Data

We collect data in the following ways:

  • Directly from you (e.g. when you book, contact us, subscribe to updates).
  • Automatically via website cookies and analytics.
  • From third-party platforms if you interact with us on social media or use a booking system (e.g., Square, Wix, etc.).

Legal Bases for Processing

Under the UK GDPR, we process your data only where we have a legal basis to do so. These may include:

  • Consent – where you have given us clear consent.
  • Contractual necessity – to provide the services you requested.
  • Legal obligation – to comply with the law.
  • Legitimate interests – where it is in our interest and not overridden by your rights.

How We Use Your Personal Data

We may use your personal data to:

  • Process bookings and payments.
  • Communicate with you about your booking or enquiry.
  • Send service updates or respond to queries.
  • Send marketing communications (only if you opt in).
  • Improve our website and services (via analytics).
  • Comply with legal and regulatory obligations.

Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties for legitimate business purposes, including:

  • Payment processors (e.g. Stripe, Square)
  • Website hosting and IT support providers
  • Email service providers
  • Legal, accounting, or professional advisers
  • Law enforcement or regulatory bodies when required by law

All third-party processors are required to safeguard your data and only use it for the purposes we specify.

Data Retention

We retain your personal data only as long as necessary for the purpose it was collected, including:

  • To provide services or fulfil a contract.
  • To comply with legal, tax, or accounting obligations.
  • For up to 6 years for business and financial records (as required by HMRC).

After this period, data is securely deleted or anonymised.

Your Rights Under UK GDPR

You have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete data.
  • Erase your data (“right to be forgotten”) in certain circumstances.
  • Restrict or object to processing in some cases.
  • Data portability – to receive your data in a commonly used format.
  • Withdraw consent at any time (for consent-based processing).
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

For full details or to exercise any rights, please contact us at the address above.

Security of Your Data

We use appropriate technical and organisational measures to protect your data, including:

  • SSL encryption on our website
  • Password-protected systems
  • Limited access to authorised personnel only

Despite these safeguards, no data transmission is 100% secure. You share your information at your own risk.

Cookies & Tracking Technologies

Our website uses cookies to improve user experience and gather usage statistics. You can control cookie settings through your browser. Please see our [Cookie Policy] for more information.

Third-Party Links

Our website may include links to other websites or services. We are not responsible for the content or privacy practices of these external sites.

Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website with the “Effective Date” shown at the top.